Posted by Ackis Jan 25, 2011 at 20:02 UTC
Some of you may have seen this added last week. In the footer of the site, there's now something that says "Revision XXXX". Well folks, that's a recent changes log. You can see this by going to kb:Recent Changes. Now you can track what's been fixed or added to the site. Feel free to check it out!
Posted by Kaelten Nov 30, 2009 at 19:49 UTC
Recently we became aware of a needed change in how we've been handling payments to international authors.
While we'll still not need to withhold anything, we do need to start collecting a W-8BEN for any Non-US Citizen who wishes to redeem more than $600 worth of points a year. More information can be found [[kb:store/tax-information/|here]] and [[kb:store/international-taxes|here]].
Nothing has changed for US Citizens. We still need a valid W-9 on file if a US Citizen wishes to redeem more than $600 worth of points a year. More information regarding this form can be found [[kb:store/domestic-taxes|here]].
I hope that these knowledge base pages will help people understand more about why we need these forms and how to get them to us. If there are any concerns or questions we'll do our best to address them.
Posted by Kaelten Jun 18, 2009 at 15:52 UTC
Many people have very specific likes, and some people (like those with eye problems) have very specific needs. I think it's important to try to give a way for everyone to be able to use the site.
There are some very hard realities. We're not the greatest designers. At times we can bust our asses for days and be lucky to have something the won't make you run in terror. We're also under a very heavy workload and have a lot going on, and there is only two of us. So please keep in mind that the new design isn't really the target end point it's a stopping point into perfecting the main designs.
Approximately 25% of the users have voted a dislike for the new theme, with only about 17% showing a strong dislike. That's understandable.
For these reasons we've brought a theming system into the mix. It's currently not possible to replicate the old theme 100%, but it does give you a lot of control over the look of the website. The corners, the paddings, the fonts, and the colors, and more. We're also open to working with people to get more power added to the theming system so that their needs and wants can be met.
I'm hoping that as time goes by we'll be able to see an amazing set of templates that will provide to the needs of all of the users.
So I apologize to the people who are hating the new theme and want something different, or just the old one. However, I do thank you for all of the feedback and the honesty with us. Please keep it coming.
A few links people may find useful:
Posted by Kaelten Dec 11, 2008 at 15:17 UTC
There are a great number of people who are claiming that after downloading QuestHelper and/or the CurseClient that they are getting hacked, keylogged, or that their babies are being stolen by ninja mutant Elvises (or would it be Elvisi?).
I'd like to point out that the first two are as likely as the last, providing that:
Sadly these type of rumors are often started and perpetuated by people looking to discredit others and most of the attacks I've seen recently are slanted as anti-Curse.
There was recently a 24 page thread generated (in one freaking day!) on the official WoW forums. The instance of some of the posters there into ascribing guilt to various people and groups combined with some obvious misinformation makes me wonder if it's an intentional propaganda move. However, this is mere speculation as I have no evidence to support the thoughts as fact.
As far as keyloggers go. Please keep in mind it's most likely not the last thing you did that got your account comprised. It is a fairly common practice for these the groups responsible for hacking your accounts to wait weeks or even months before attempting to use a password.
Also, brute force attacks are not completely unheard of. So if your password is 'god', 'sex', or 'secret' please change it right away!
Lastly, a few things to remember:
Posted by Kaelten Oct 15, 2008 at 04:43 UTC
As I'm sure many of you have heard or scene today marks the day where these services have been discontinued.
Rest in Peace
Today has marked the day where this page has been officially discontinued in favor of the newer systems that have recently been deployed.
While I know not everyone is happy over the changed we're going through and the current state of them I want everyone to know that what has happened has had to happen. I apologize that we didn't have enough time to get everything 100% right, but we're working as hard as we can across the board to make things right. It however is an uphill fight.
For those who don't know....
A few months ago I posted a long forum post outlining the current state of WowAce and what had to be done to allow the services to continue. I talked to authors and users alike trying to come up with the best solutions possible. And now we're here.
It's been a glorious if bumpy ride. The success we've experienced on this page and the updater have been an amazing accident, and we weren't prepared for it.
A little over a year ago Curse.com started subsidizing our servers, and for a time that was enough to get us through the worst of it. But we just kept growing.
Things reached a critical mass during 2.4. We filled up the entirety of the 1 gigabit connection we where using and ended up pushing out more than 300GB an hour. With more than 500k users downloading updates for every small change things just couldn't keep up financially.
So that leads us to today.
We encourage all users who are looking for updates for their addons to head over to Curse.com and look around. If you're looking for Beta and or Alpha releases and are part of our testing community please join us on the new site.
If you're used to using WowAceUpdater or one of the other third party clients that used this page we encourage you to try out the new Curse Client. It's not as polished as we'd like and it will certainly receive a lot more work here in the new future.
The above text appeared this morning on files.wowace.com.
I do this with a heavy heart in many ways, but it has to be done, and not is all lost for there is much to be excited about as well. We have an exciting opportunity to reforge out past mistakes into something amazing. No it will not be pleasant, but yes we will succeed.
I'm constantly amazed by our community and I ask you all one simple question.
We're taking one step back so that we may take two steps forward, will you walk with me?
A few links